Privacy Policy

Last Updated: [ December 3, 2025]

This Privacy Policy describes how FreshLuxe Cleaning (“we”, “us”, “our”) collects, uses, stores, protects, and shares information when you visit or use the website https://freshluxecleaning.com (the “Site”) or when you engage with our services. By using the Site or booking services, you agree to the terms described in this Privacy Policy.

1. Who We Are / Contact Information

If you have any questions about this Privacy Policy or your personal data, you may contact us using the information above.

2. What Information We Collect

We may collect and process the following types of information when you interact with us:

  • Personal information you provide directly: Name, email address, phone number, postal address (or service address), any information required for booking cleaning services (e.g., property address, access instructions, special cleaning instructions).
  • Usage information: Information about how you use our Site (e.g., pages visited, time spent, browser type), if we use analytics or tracking tools.
  • Booking and service-related information: Service dates, service details, notes or instructions you provide, property condition information, customer preferences.
  • Communications: Any messages, emails or communications between you and us (e.g., inquiries, support messages, feedback).

You provide much of this information voluntarily when you contact us, book services, or otherwise interact with our Site or services.

3. Why We Collect Information & How We Use It

We use information we collect for the following purposes:

  • To schedule, confirm, and provide cleaning services.
  • To communicate with you about bookings, service changes, cancellations, customer support, or follow-ups (e.g., satisfaction follow-up, re-clean if needed).
  • To estimate pricing, provide quotes, and adjust estimates if needed (e.g., based on property condition).
  • To maintain records of service history, cleaning preferences, and customer instructions.
  • To improve our Site and services, including analyzing how users interact with our website (if analytics/tracking used).
  • To manage payments, invoices, and any billing or adjustments.
  • To respond to inquiries, feedback, or claims (e.g., damage reports, liability claims, re-clean requests).

We do not use your information for any purpose beyond those described here without your consent.

4. How We Store and Protect Your Information

We implement reasonable administrative, technical, and physical measures to protect the personal information you provide against unauthorized access, loss, misuse, or alteration.

Data is stored only as long as necessary for the purposes described (e.g., until services are completed, billing and follow-up matters resolved, or as required by applicable laws).

If you request deletion (where legally possible) or when data is no longer needed, we will securely delete or anonymize your personal information.

5. Information Sharing and Disclosure

We will not sell, trade, or rent your personal information to third parties. We may share information with third parties only when necessary to provide services (for example, with contractors, subcontractors, or staff involved in delivering cleaning services), or when required by law (e.g., a court order, regulatory authority).

If we engage third-party service providers (e.g., payment processors, scheduling tools, analytics providers), we require that they handle your data securely and only for the services we specify.

We never share personal data for marketing or advertising without your explicit consent.

6. Cookies, Tracking, and Other Technologies

If our Site uses cookies or similar tracking technologies (e.g., analytics, performance monitoring, session tracking), we inform users of this and — where required by law — obtain consent before placing non-essential cookies.

Cookies and tracking may be used to:

  • Enable basic site functionality (e.g., session management)
  • Analyze site usage to improve the Site and user experience
  • Manage any forms or booking processes

You may disable cookies in your browser settings, but this may affect the functionality of parts of the Site.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

  • The right to access the personal data we hold about you
  • The right to request correction or deletion of your personal information
  • The right to restrict or object to certain processing (e.g., marketing)
  • The right to withdraw consent, where processing is based on consent

If you wish to exercise any of these rights or have questions about your personal data, please contact us at the contact details provided above.

We will respond to requests as promptly as possible and in compliance with applicable law.

8. Children’s Privacy

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have collected such information, please contact us. We will delete the data immediately upon verification.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date above. We encourage you to review this Privacy Policy periodically. Significant changes will be communicated to customers when practical.

Your continued use of the Site or services after the changes will constitute acceptance of the updated policy.

10. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Email: info@freshluxecleaning.com
Phone: 240-751-6882
Address: Rockville, Maryland, USA